Title:  Office Assistant - SPS Mechanical

Hiring Company Overview

SPS Mechanical a South Jersey Plumbing & HVAC Contractor has an opening for an experienced Office Assistant.  This is a full-time role located at our office in Swedesboro, NJ.

Job Responsibilities

You will work as a team and assist with office functions across multiple areas for our growing heating & cooling business.   Promote customer satisfaction by converting incoming customer calls and communication into booked service appointments. Answer the phone promptly and professionally. Call customers to confirm appointments and schedule, as necessary. Work closely with Dispatcher to coordinate scheduling. Maintain and update our customer database with complete and accurate information.  Assist in bookkeeping function, entering accounts payable and accounts receivable data. Sell new and renew service agreements. Ensure the accurate capture, data entry and maintenance of customer information. Be familiar with our company, products, and services so many questions can be answered without consulting others. Alert managers quickly to significant customer issues, serving as a champion of the customers to our company. Win the confidence of new clients when they call for service or repairs. Perform customer satisfaction calls after each visit. Communicate effectively with associates, superiors, vendors, and customers.   

Qualifications

• Knowledge of HVAC equipment / products is preferred.
• General Microsoft Office skills (Outlook, Excel, Word) as well as working knowledge of data base applications.
• Knowledge and experience in bookkeeping and/or accounts payable/receivable.
• Effective and high-quality Customer Service/Relationship management skills.
• Professionalism – patience, poise and tact and ability to deal with high volume customer traffic.
• Effective verbal and written communication skills and listening skills.
• Effective organizational skills and time management skills including ability to prioritize and multi-task.
• High level of attention to detail and accuracy.
• Ability to establish positive working relationships with internal and external customers and employees.
• Ability to work full-time during office hours in person (no hybrid or remote work available).

Relevant Experience

• 3+ years’ of accounting or customer service experience or equivalent
• Excellent communication and administrative skills
• High School diploma or GED equivalent required, some college preferred

Benefits

Salary based upon experience, medical, dental, 401(k), vacation, holidays.