Title:  Senior Program Coordinator - Workforce Development - ICF

Location

New Jersey Remote - Applicants must be located in New Jersey to be considered

Ready to make a difference?

ICF is seeking a full-time Senior Program Coordinator to support a growing workforce development program being implemented on behalf of a large electric and gas utility in New Jersey. The Senior Program Coordinator will assist in aiding the workforce development vision and support our program to hire underrepresented minorities into the Clean Energy Industry. 
This position will include assisting and potentially leading various project-based tasks in support of meeting planning, presentations, report preparation, scheduling, and project management.

The role will also include administrative duties needed to keep the team organized and functioning well. Daily interactions with partners, staff, and clients will require a candidate with a professional demeanor both in-person and on the phone. This role involves direct interaction and coordination across local implementation teams, ICF’s customer operations team, and client representatives to ensure the client expectations are met. The ideal candidate will have experience in sales, project management, data analysis, and customer success. 

Why you will love working here: 

• Quality of life: Flexible workplace arrangements, work-life balance  
• Investment of the community: Donation matching, volunteer opportunities  
• Investment in you: Tuition reimbursement, access to professional development resources, 401k matching, Employee Stock Purchase Plan  
• And many, many more (Ask your recruiter for more details!) 

What you will be doing:

• Support the development, enhancement, and maintenance of organizational relationships with distributors, contractors, trade, and community organizations 
• Deliver a satisfactory customer experience to multiple stakeholders 
• Work as part of the team ensuring client projects are successfully executed 
• Assist the Senior Workforce Development Manager with tasks including organizing data tracking mechanisms, preparing for team meetings, energy and utility policy research, and coordinating with other internal and external teams 
• Support the outreach team in daily activities 
• Assist with preparing and distributing regular forecasting, key projects, and key accounts reports 
• Prepare schedules, calendar, and timeline documents 
• Format items in Word or Excel 
• Provide peak-time support to Operations team to prioritize, assess, and process project incentives 
• Travel to the Newark ICF office for quarterly meetings

What we need you to have (minimum qualifications):

• Bachelor’s degree in Communications, Business or similar disciplines (or applicants can substitute one year of related experience for one year of education)
• 5+ years of project management, data management experience and/or related experience
• Must have a valid driver’s license and successfully pass a Motor Vehicle Records (MVR) check, background check and drug screening

What we would like you to have (preferred skills):

• Previous Workforce Development experience (training, hiring, data management, reporting or similar)
• Knowledge of energy efficiency or clean energy career pathways
• Experience writing macros or VBA in Excel.
• Advanced analytical skills and experience with Power BI (or similar data visualization tool)

Professional skills you will use:

• Advanced knowledge of Microsoft Office Suite (Word, PowerPoint, Outlook, Excel) 
• Aptitude with data manipulation and analysis 
• Sound business ethics 
• Ability to apply detailed knowledge of organizational procedures to make independent decisions 
• Ability to work respectfully with the workforce development team and all levels of internal staff, clients, end customers, trade allies, and a larger team 
• Excellent problem-solving skills 
• Flexibility to handle multiple priorities 
• Consistent attitude towards customer and team member satisfaction 
• Strong writing and communication skills 
• Excellent interpersonal skills and customer relationship management skills 
• Ability to prioritize and multitask in a fast-paced environment 

Candidate AI Usage Policy

At ICF, we are committed to ensuring a fair and equitable interview process for all candidates based on their own skills and knowledge. As part of this commitment, the use of artificial intelligence (AI) tools to generate or assist with responses during interviews (whether in-person or virtual) is not permitted. This policy is in place to maintain the integrity and authenticity of the interview process. 

However, we understand that some candidates may require accommodations that involve the use of AI. If such an accommodation is needed, candidates are instructed to contact us in advance at candidateaccommodation@icf.com. We are dedicated to providing the necessary support to ensure that all candidates have an equal opportunity to succeed. 

Pay Range

There are multiple factors that are considered in determining final pay for a position, including, but not limited to, relevant work experience, skills, certifications and competencies that align to the specified role, geographic location, education and certifications as well as contract provisions regarding labor categories that are specific to the position.

The pay range for this position based on full-time employment is:

$80,743.00 - $137,263.00