Title:  Energy Efficiency Program Customer Service Representative

Hiring Company Overview

The JPI Group

Job Description

The Energy Efficiency Program Customer Service Representative will be responsible for managing the incoming customer concerns and requests for the energy efficiency program. They also will be expected to relay program details, offering and eligibility to any and all inquiries. The ideal candidate will have strong customer service skills, attention to detail, excellent communication skills, and a passion for promoting energy efficiency initiatives.

Job Responsibilities

• Manage large amounts of inbound and outbound calls in a timely manner
• Follow communication “scripts” when handling different topics
• Identify customers’ needs, clarify information, research issues, and provide solutions and/or alternatives
• Seize opportunities to upsell program offerings when they arise
• Build sustainable relationships and engage customers by taking the extra mile
• Keep records of all conversations in our call center database in a comprehensible way
• Attend educational trainings to improve knowledge and performance level as needed
• Meet personal/team qualitative and quantitative targets

Qualifications

• Previous experience in a customer support role
• Track record of meeting and exceeding quota
• Strong phone and verbal communication skills along with active listening
• Familiarity with CRM systems and practices
• Customer focus and adaptability to different personality types
• Ability to multi-task, set priorities and manage time effectively
• High school degree
• Multi-lingual preferred, especially ability to speak Spanish

Work Environment

• This position may require occasional travel to attend training sessions, meetings, or site visits.
• The role is primarily office-based with the possibility of remote work arrangements.

Equal Employment Opportunity (EEO)

The JPI Group provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.