Title:  Clean Energy Customer Service Representative

Hiring Company Overview

EcoMetric Consulting is a boutique firm specializing in energy efficiency, renewable energy, and distributed generation consulting services and products. Our clients include investor-owned, and publicly owned electric and natural gas utilities, state agencies, non-profit organizations, and large multinational corporations. EcoMetric is growing rapidly and provides high quality technical and strategic consulting services to influence the future of energy efficiency in residential and commercial realms.

Job Description

As a Customer Service Representative, you will play a critical role in supporting our energy efficiency program evaluation efforts and research studies for some of the largest electric utilities in the United States. You will handle a variety of responsibilities related to outbound customer interactions and precise project coordination. If you have a passion for energy efficiency, organization, and interacting with people, let’s talk!

Qualifications

• Education: A BS or BA degree is preferred. Relevant experience can be considered in place of formal education.
• Experience: 2-5 years in a role involving customer service, outbound calling, project coordination, or related fields. Experience in the clean energy sector is a plus.
• Technical Skills: Proficiency in Microsoft Office products and familiarity with CRM systems. Comfort using geographical mapping tools like Google Maps.
• Communication: Strong verbal and written communication skills, with the ability to engage customers over the phone and manage multiple communication channels in a timely manner
• Organizational Abilities: Exceptional ability to prioritize, manage multiple tasks simultaneously, and maintain meticulous attention to detail.
• Problem solving abilities: able to think quickly on your feet to positively resolve a customer’s needs while maintaining a high-level of professionalism.

Preferred Qualifications

• Previous work in a call center environment or in a position requiring outbound calls, preferably within a technical or consulting context.
• Exposure to scheduling complex fieldwork and coordinating with various stakeholders.
• Knowledge of Batch Geo Pro and WordTune.
• Experience with project management tools.

Job Responsibilities

• Outbound Calling & Scheduling: Initiate and manage outbound phone calls to schedule site visits for program audits, inspections, interviews, and research studies. This includes coordinating logistics with energy efficiency participants and internal team members.
• Customer Coordination: Serve as the main point of contact for scheduling and communication with site contacts, ensuring clear and professional interactions.
• Scheduling Management: Maintain an accurate and up-to-date internal scheduling system, accounting for the availability of engineers and customers.
• Attention to Detail: Develop and maintain precise records of all interactions, ensuring that schedules, site visit requirements, and customer communications are documented correctly.
• Project Support: Assist with survey and data collection efforts and collaborate with the engineering team to streamline fieldwork activities.
• Data Entry & Reporting: Input and manage information in various tracking systems and databases, ensuring data integrity and accessibility.
• Other Duties: Perform additional project-related responsibilities as assigned, including developing templates for best practices and assisting with customer follow-ups.

Miscellaneous Job Information

• Minimum starting salary: $55,000
• The opportunity to have a positive impact on our society and environment.
• Flexible personal time off (15-20 days), 10 holidays, two days flex holidays.
• Maternity/Paternity paid leave.
• Remote work. New Jersey, US, required with work being done remotely from home as long as you have a New Jersey address.
• 401(k) Plan.
• Medical, vision and dental insurance.
• Life insurance and short-term & long-term disability insurance
• Reimbursement for annual professional development training or certification.