Title:  Outreach Supervisor

Job Description

As a Subject Matter Expert (SME) in all aspects of the referenced program, the Outreach (Out) Supervisor will oversee and manage program pipeline and inquiries and will serve as main POC/liaison between the public, local program management, planning, internal project teams and the client. The Outreach Supervisor is responsible for program tracking towards goal, weekly/monthly/annual reporting of program production, collecting, writing, and updating program documentation, and advising on proper utilization of both internal and external program resources. The Outreach Supervisor will provide day-to-day supervision of the Outreach staff, and will be the responsible for developing and monitoring Key Performance Indicators (KPIs) for the Outreach team. The Outreach Supervisor will assess project issues and develop resolutions to meet productivity, quality, and client-satisfaction goals/objectives. The Outreach Supervisor ensures projects in the pipeline are thoroughly analyzed and conducts quality assurance reviews of projects. Must possess a can-do attitude and be willing to wear multiple hats.

TRC is committed to promoting diversity and equity within the clean energy sector. Different backgrounds and perspectives are essential to the utility of the future, and we are committed to actively developing opportunities for candidates of color and from under-represented groups in the field of energy project management. We strongly encourage candidates from diverse and under-represented backgrounds to apply to this position.

Key Responsibilities

• Coordinate with internal and external stakeholders to ensure program meets monthly targets.
• Validate projects have met program requirements and conduct QA review of projects.
• Update all manuals, guidelines, FAQs, internal and external documents.
• Coordinate with management team to ensure program documents are up to date.
• Review and analyze pipeline data/reporting.
• Track, investigate and resolve customer and Trade Ally escalations.
• In depth understanding of all aspects of project processing and knowledge of savings methodologies.
• Cross team and management collaboration to ensure best practices.
• Provide feedback and manage continuous improvement initiatives.
• Demonstrated team player comfortable working in a fast paced and dynamic environment.
• Understanding of pipeline management and resource allocation.
• Professional presence with desire to improve processes and exceed program savings goals.
• Experience providing a quality assurance review of projects.
• Understand all aspects of PSE&G New Jersey programs, including but not limited to Outreach initiatives, participation guidelines, approved measures and incentive levels.
• Regularly contribute to the development of new concepts, techniques, and standards.
• Develop solutions to complex problems which require the regular use of ingenuity and innovation. Ensure solutions are consistent with organization objectives.
• Participate in and deliver internal and external trainings.
• Participate in and attend Outreach events and conferences.
• Develop necessary team and program management tools for monitoring project progress/performance for proactive intervention and issue resolution.
• Ability to present program details to team members and external stakeholders for the purposes of recruitment, training, and communicating participation requirements.
• Utilize appropriate version control and approval process to update program guides and supporting material.

Minimum Requirements

• Bachelor’s degree from an accredited college in a related discipline, or equivalent experience/combined education, with up to 5 years of professional experience. Considered an emerging leader.
• Eligibility to work in the United States.
• Residency within the State of New Jersey, preferably from regions identified by the state of New Jersey as Overburdened Communities ( https://dep.nj.gov/ej/communities/ ).
• Valid driver’s license.
• Strong computer and record-keeping skills: proficiency in MS Office and use of Customer Relationship Management (CRM).
• Ability to work with culturally diverse customers and contractors effectively and respectfully.
• Excellent oral and written communications skills.
• Critical thinking, analytical, and problem-solving skills.
• Team-oriented, hands-on, adaptive, and client-focused.
• Excellent time management and organizational skills.

Work Location

• Office located in New Brunswick, NJ.

Working Remote Requirements

• TRC will provide the required computer equipment to perform their work. TRC will not provide printers. Equipment supplied by TRC is to be used for business purposes and will be maintained by TRC. An inventory of all TRC IT equipment received by each candidate will be provided and candidates receiving IT equipment agree to take appropriate action to protect the items from damage or theft. Upon termination of assignment, all Company IT equipment will be returned to the TRC.
• Consistent with TRC’s expectations on information security, candidates must adhere to all Company policies for acceptable use and protection of Company equipment, systems, networks, and information. Candidates are responsible for securing computing equipment, protecting logged-in computers from accidental or intentional misuse, and using extra care when handling Company and customer proprietary and confidential information, in both digital and paper forms. All measures should be taken to ensure that the Company is not unreasonably exposed to cybersecurity threats or loss of information. Candidates are prohibited from using publicly accessible wi-fi when working on TRC computer equipment. USB devices will be blocked on all TRC computer equipment.
  • Candidate will be responsible for securing an adequate internet connection (speed, security, and bandwidth) and phone service to effectively perform the essential duties of the job. Phone service can be cell service. Internet and phone service are at the candidate’s expense.
  • Candidates will be responsible for maintaining their home offices so that they can accomplish their work in an efficient, safe, and expeditious manner. TRC will not be responsible for costs associated with the setup of the candidate's home office to include remodeling, furniture such as desks, chairs or file cabinets, and lighting or repairs or modifications to the home office space. TRC accepts no responsibility for damage or repairs to candidate-owned equipment.

Work Schedule

• Standard business hours with some requirements to attend events outside of standard business hours.

Travel

• ~ 10% within the State of New Jersey

Additional Preferred Qualifications

• Experience in energy and/or utility industry
• LEED, PMP, or CEM credentials

Equal Employment Opportunity (EEO)

The recruitment process for this position will be completed in partnership with the PSE&G Clean Energy Jobs Program. Applications and resumes submitted for this position may be shared with third parties participating in the PSE&G Clean Energy Jobs Program. By submitting your application, you are giving TRC consent to share your application and resume (and all personal information contained therein) with the PSE&G Clean Energy Jobs Program. You may opt out of this process at any time, but please be advised that doing so may impact your candidacy for the position.

TRC is an equal opportunity employer: We celebrate diversity and are committed to creating an inclusive environment for all employees.

TRC Advanced Energy (TRC) is a nationally known energy efficiency consultancy. TRC collaborates with clients to develop and implement market transforming programs and initiatives that promote energy efficiency, renewable energy, and green building in multiple market sectors across the US and around the world. These initiatives reduce energy costs, improve the health and safety conditions of buildings, and help the environment by reducing greenhouse gas emissions.