Title:  IT Support

Hiring Company Overview

Tri-State Light & Energy (TSLE) is an energy efficiency consulting and implementation contracting firm with a 40-year history

in customer service and energy cost saving delivery. TSLE is a Minority Based Enterprise (MBE) for multiple states and has

a major focus on providing energy engineering support for decarbonization initiatives. Regionally, TSLE delivers Direct

Install Programs, Engineered Solutions Programs, Energy Savings Improvement Programs, and Engineering Services for

Municipal, Commercial and Industrial Clients. TSLE is consistently recognized and awarded for being a small business

champion that marries innovative technology with small company personalization and service. We are growing and looking

to hire dedicated, industry-qualified candidates at all experience levels to grow with our company.

Job Description

The IT Support Analyst will play a crucial role in driving technical solutions to support the growth of the company. A strong

computer/ technical background is required. Experience in supporting users, writing code, Microsoft products, and IT

Security is required. Experience in the implementation of large-scale, complex solutions is helpful. The role will provide an

understanding of hardware solutions and software architecture, design patterns. The ideal candidate will have a technical

background, but will be able to align technical execution with business objectives. Needs to have the the ability to work

effectively with clients, other team members, and technical teams. This position will involve working with potential

vendors, solutions, and building a team and the platforms to drive our growth in the future. The ideal candidate will seek

to see how IT is a central part of the strategy of the company and is a motivated self-starter with communication skills and

the ability to work in a fast paced, client focused environment focused on driving the realization of our IT tools.

Job Responsibilities

· Review current IT infrastructure and solutions including platforms, support, and critical needs.

· Help the execution in support of the IT and tool-based strategy.

· Work with clients and vendors to interact with systems and drive automation of processes and tools.

· Execute deployment and upgrades of IT hardware and software.

· Coordinate IT help desk.

· Coordinate IT tasks, e.g., software updates, to ensure maximum availability and minimal downtime.

· Work with external vendors and advisors.

· Communicate with other departments when there is a problem.

Qualifications

· Bachelor's degree or equivalent experience is required.

· Understanding of IT systems, software development, and cybersecurity.

· Self-starter who can work independently or within a team environment.

· Strong customer service capability focusing on proactively identifying customer needs and managing customer expectations.

· Exceptional organizational, time-management, and planning skills.

· Preference for experience building interactive systems including rollouts.

· Strong analytical skills to troubleshoot and resolve technical issues.

· Strong self management skills with the ability to set priorities, collect and document project requirements,

successfully handle multiple projects simultaneously, and meet deadlines in a fast-paced environment.

· A valid driver’s license. Must be willing and able to travel within the tri-state area.

· Excellent written and verbal communication skills.

· Interest and experience in energy conservation and engineering a plus.

· Understanding of systems and processes for tracking projects in facilities, HVAC and lighting, with additional expertise in design-build and audit processes is highly advantageous.

Professional Skills

· Extensive IT systems knowledge and understanding.

· Knowledge of various online systems and tools.

· Ability to review requirements, costs, and existing tools, and make recommendations to drive technical solutions.

· Proficiency in Microsoft tools, CRM software, programming, hardware, etc.

· Being open to feedback and continuous improvement.

Physical Abilities

The physical demands described here represent those that an employee must meet to perform the essential functions of this job successfully.

· While performing the duties of this job, the employee is occasionally required to stand; sit, walk, climb, balance,

stoop, kneel, crouch or crawl; use hands to finger, grasp, or feel objects; reach with hands and arms; push or

pull; talk and hear; use repetitive motions.

· The employee is frequently required to lift and/or move up to 20 pounds and occasionally lift and/or move up to 25 pounds.

· The employee must have visual acuity to perform activities such as preparing and analyzing data and figures,

transcribing, viewing a computer terminal, and extensive reading and visual inspections of site plans.

Work Environment

While performing the duties of this job, the employee is subject to the following work environment:

· The employee is subject to both inside and outside environmental conditions.

· The employee is subject to hazards such as proximity to moving mechanical parts, mechanical and electrical rooms, rooftop, moving vehicles, and electrical current.

Equal Employment Opportunity (EEO)

TSLE is an equal-opportunity employer committed to diversity and inclusion in the workplace. TSLE prohibits

discrimination and harassment of any kind based on age, race, color, sex, religion, sexual orientation, national origin,

disability, genetic information, pregnancy, age, marital status, gender, gender identity or expression, veteran status, or

any other protected characteristic as outlined by federal, state, or local laws. This policy applies to all employment

practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence,

compensation, benefits, training, and apprenticeship. TSLE makes hiring decisions based solely on qualifications, merit,

and business needs at the time. Please read through our EEO Policy for more information.

TSLE is committed to working with and providing reasonable accommodation to applicants with physical and mental

disabilities. TSLE is a drug-free workplace

Screening

TSLE makes offers of employment contingent upon (1) successful completion of a routine background investigation and

reference check, (2) drug testing, and (3) Act 34 Child Abuse clearance.

Benefits

· Medical, vision, and dental insurance. 

· 401(k) with company match after 1st year anniversary.

· Company-provided life insurance.

· Health Savings Account (HSA)

· Education reimbursement program with management approval.

· Annual paid time off.

· Observance of 8 Federal Holidays.

· Hybrid Work Schedule.

· Monday through Friday, 8:00 a.m. to 5:00 p.m.

· 40-hour work week.

· Occasional weekends.

· On-call requirement.

Work Schedule

· Hybrid Work Schedule.

· Monday through Friday, 8:00 a.m. to 5:00 p.m.

· 40-hour work week.

· Occasional weekends.

· On-call requirement.

Employee Acknowledgement

This job description is not intended to be all-inclusive. This position may be assigned to perform other related duties to

meet the organization's ongoing needs.

I have read and understand this explanation and job description.

Employee Name:

Employee

Signature: Date: