Title:  ARP Route Driver - SEEL

Job Summery

Under the direction of the Program Manager, the Appliance Removal Driver will lead the daily Appliance Pickup Process. Utilizing a 26-foot Box truck they will respond to prescheduled appointments to collect appliances to be recycled while ensuring high quality customer interaction.

Duties and Responsibilities

• Primarily works as the lead for a two-man crew to safely remove appliances from the customer home. This includes travel time, meeting with customers, and removing identified appliances.
• Operating a 26’ box truck, with lift gate, to complete pre-scheduled appointments
• Meet established daily, weekly, and monthly Key Performance Indicators 
• Display professional appearance
• Track/Report pickups and deliveries using mobile or handheld device.
• Collaborate with the program’s team/leadership to identify and recommend areas of improvement
• Load and unload appliances with assistance
• The ability to lift at least 100 pounds with manual equipment such as shoulder straps/shoulder dolly.
• Perform related work as required

Qualifications

• Valid chauffeur license and good driving record
• 2 – 3 years of experience operating 26-foot box trucks (with air brakes)
• Excellent communication, customer service, and interpersonal skills
• Professional appearance
• Ability to use and operate handheld mobile or computer devices.
• Exercises good judgment and maintain safety requirements at all times
• Able to lead, motivate, be diplomatic, and build positive rapport with customers
• Able to communicate with technical and non-technical individuals
• Able to work independently and with a team
• Able to work flexible schedule, including evenings and weekends
• Able to bend, stoop, and reach
• Must be able to pass criminal background check, drug screening, and DOT Physical

Minimum Requirements

• Able to work in very fast-paced environment and meet deadlines.
• Problem-solver: Able to respond to diverse set of challenges in the field and do whatever it takes to meet project deliverables on schedule.
• Ability to communicate effectively with peers, supervisors, and customers
• Ability to pass a DOT Physical
• Able to lift 75 lbs. or more and maneuver load safely. 

Preferred Qualifications

• 1 year of furniture or appliance delivery experience (loading and unloading)
• 2-3 years of customer service experience
• Experience with Customer Management Systems/Databases